• IBM hiring freshers as Technical Operations Analyst December-2014

    Job description

    Technical Services Competency ( TSC) Delivery provides IT help desk support to end Users of a client/organization through Issue identification & In scope Troubleshooting .Technical services competency manages the clients IT environments & acts as the face of Technical support for the clients. Through the management of clients' IT environments, the group seeks to improve, enhance & add value to Client business environment. Key services offered include : IT Service Desk : Level 1 , Centralized Technical support, Install- Move- Add- Change (IMAC Coordination) ,Enablement Services ,Parts & Inventory Management Services, Server Support, Service Delivery Planning, Network operations center (NOC), Application Support, IVR management, training , quality & Project Management/ Transition Services . Broadly, the Scope of support includes Incident Management, Business Application Support, Catch & Dispatch, Email & Web ticket Support 24x7x365 to IBM clients worldwide. 

    Job Title :

    Technical Operations Analyst

    Job location : 


    Role :

    • Candidate will be involved in solving technical query & Trouble shooting.
    • Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
    • Perform initial problem determination (Level 1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

    Responsibility :

    • Candidate has to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
    • Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
    • Assist in End to End Problem, Change and Incident Management

    Skills Required :

    • Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
    • Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
    • Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows.
    • Proven communication Skills to be able to effectively communicate with customers over Phone / email.
    • Knowledge on Mail clients like Lotus and MS Outlook.

    Total Year of Experience:

    0 to1 year of relevant work experience


    • Rotational
    • Willingness to work for night shifts.

    Required :

    • Bachelor's Degree
    • Basic knowledge in IT Trouble Shooting
    • English: Fluent


    Information Technology 


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