HCL Customer Support Executive Walk In from 25th Feb to 1st March / Any Graduate/ Fresher

Job Title : Customer Support Executive
Location : Noida
Qualification : Graduate in any stream.
Experience : 
0-1 Year of exp. in any industry preferably in Call Centre and Fresher are also eligible.

Job Description : 

Responsibility :

• To provide support on multiple product services like 
• IT(Laptop ,Desktop, Tablet), 
• Telecom products, 
• Home Appliances and HCL Learning Products, 
• Office Automation Products. 

The inbound calls would include technical and non technical both.

Profile :

• Responsible for handling the issues from the customer.Take inbound based voice calls.
• Resolve the issues and provide trouble ticket to the customer.
• Make entries in the CRM regarding the issue and the resolution offered.
• Update the CRM on a daily basis.
• Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.

Skills :

• Excellent Communication Skills with an ability to convince.
• Effectively introduce products & servicesUnderstand customer tones & be deft in handling customer queries.
• Problem solving skills

Note : Please do not apply again if you have already appeared in interview in last one month.
Walk In Details : Date : 25th Feb to 1st March 2013
Venue :
HCL Infosystems, 
D-233, Sector-63, Noida.
Uttar Pradesh 201301
Ph : 0120 427 9757