IBM hiring Technical Support Associate at Hyderabad and Bangalore

Job Title : Technical Support Associate - GPSD

Job ID : GPSD-0587098

Job type : Full-time Complementary

Work country : India

Position type : Entry level

Work city : Bangalore, Hyderabad

Travel : No travel

Job area : Operations (all other)

Business group : Global Process Services Delivery

Job category : Technical Services

Business unit : CRMSolns&Del 

Job role : Systems Support Specialist

Job role skillset : General

Commissionable/Sales-Incentive jobs only No

Job description :

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems. 
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion :

• # Bachelor's Degree/ Diploma
• # Flunecy In Communications Skills (both spoken and written)/ soft skills

Additional information :

• # Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported
• Total 3 to 5 years of work experience required
• 0 to 2 years of relevant work experience required

Required :

• Bachelor's Degree
• English : Fluent

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IBM hiring 2012 / 2013 freshers as Systems Support Specialist at Bangalore/ Chennai/ Hyderabad/ New Delhi/ Pune

Job ID : GTS-0583954

Job type : Full-time Regular

Work country : India

Position type : Entry level

Work city : Bangalore, Chennai, Hyderabad, New Delhi, Pune

Travel : 25% travel annually

Job area : Operations (all other)

Business group : Global Technology Services

Job category : Technical Services

Business unit : TSS

Job Title : Systems Support Specialist

Job Description :

This Role is an Individual Contributor responsible for On-Site Installation, Maintenance and Repair of IBM and Multi-Vendor Systems and Components, including Hardware, Networking Products, Software and Operating Systems. They are the Primary Technical interface to Customers for the coordination of Hardware And/Or Software Support and Delivery of Technical Services as required by the Customer. They are accountable to ensure a High Level of Customer Satisfaction with Service Delivery, Technical Support and Operational Services for the Customer Account(S). When Critical situations occur, they are the IBM Technical interface to Customers and manage the Situation until the Problem is fixed.

Experience : 0-12 Months of desired experience required

Qualification : 3 years full time Diploma

Percentage : 

65% and above/ 6.5 CGPA & above in the highest degree

• Candidates must not have any backlog at the time of IBM process on campus.

Year of Passing : 2012/2013

Discipline : 

Computer Science / Electronics / Electronics & Communications / Information Technology.

Shifts will 24x7 in nature and can vary depending on the requirement 

Required:

• Bachelor's Degree
• English: Fluent

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IBM hiring Process Trainer at Hyderabad

Job Title : Process Trainer

Job ID : GPSD-0572325 

Work city : Hyderabad 

Travel : No travel

Job type : Full-time Regular

Work country : India 

Position type : Professional

 Job area : Operations (all other)

Business group : Global Process Services Delivery 

Job category : Technical Services

Business unit : CRMSolns&Del 

Job role skillset : General

Job role : Systems Support Specialist

Commissionable/Sales-Incentive jobs only : No

Job description :

• Should be well versed with process and Need to have good presentation skills. Should also play a role of backup SME on need basis
• 18 Months of experience required
• Technical trouble shooting

Required :

• Bachelor's Degree
• English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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