HCL walk In 21st to 25th January any graduate

Job Title : Customer Support Executive

Openings : 50

Location : Noida

Qualification : Any Graduate

Experience : 0 to 1 Year

Job Description :

Profile :

• Responsible for handling the issues from the customer.
• Take inbound based voice calls.
• Resolve the issues and provide trouble ticket to the customer.
• Make entries in the CRM regarding the issue and the resolution offered.
• Update the CRM on a daily basis.
• Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.

Skills :

• Excellent Communication Skills with an ability to convince.
• Effectively introduce products & services
• Understand customer tones & be deft in handling customer queries
• Problem solving Skills

Responsibilities :

• Responsible for handling the issues from the customer.
• Take inbound based voice calls.
• Resolve the issues and provide trouble ticket to the customer.
• Make entries in the CRM regarding the issue and the resolution offered.
• Update the CRM on a daily basis.
• Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.

Walk-in Details :

Date : 21st , 22nd , 23rd , 24th and 25th January 2013.
Timing : 11 AM to 4 PM
Venue :
HCL Infosystems Limited
D-233, 
Sector 63, 
Noida

About the Company :

HCL Infosystems Ltd.
www.hclinfosystems.com

Founded in 1976, HCL Infosystems Ltd has established itself as India´s premier hardware, services and ICT systems integration company offering a wide spectrum of products which include - Computing, Storage, Networking, Security, Telecom, Imaging and Retail. Over the years, we have developed specialized expertise across verticals including Telecom, BFSI, e-Governance and Power.

At HCL Infosystems, we understand that different customers have different needs. Therefore for over a quarter of a century, we have constantly innovated to offer a range of products to cater to different requirements of the customers.

We have pioneered the home PC market of India - whether gaming, enjoying music, movies or connecting to the Internet, our systems offer ease of use that transcend to greater performance and more satisfaction for the individual user, be it from work or home.