Job Title : Technical Support - (Inbound)
Eligibility: Any Graduate / Engineering candidates from 2010/ 2011/ 2012 batches.
Location : Hyderabad, Bangalore
Last Date: 13thJanuary 13
Job Type: Full Time
Hiring Process: Written-test, Face to Face Interview.
NOTE : Recruitment through Freshersworld.com only, Candidates with a valid call letter will be permitted to take up an interview.
CLICK HERE TO APPLY
Eligibility: Any Graduate / Engineering candidates from 2010/ 2011/ 2012 batches.
Location : Hyderabad, Bangalore
Last Date: 13thJanuary 13
Job Type: Full Time
Hiring Process: Written-test, Face to Face Interview.
Job Description :
- Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
- Will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery.
- Perform problem cause analysis & Resolve routine customer problem.
- Ability to Identify Opportunity & Implement Process Improvements.
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Skills ( Mandatory) :
- Fluency in Communications Skills (both spoken and written)/ soft skills.
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting Browser Support - Internet Explorer.
- Strong computer skills required.
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent customer service orientation.
Skills ( Preferred ) :
- Ability to identify basic hardware parts and aware of basic hardware concepts.
- User level familiarity with at least one e-mail client - Outlook, Notes etc.
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
- Shifts will 24x7 in nature and can vary depending on geographies supported.
NOTE : Recruitment through Freshersworld.com only, Candidates with a valid call letter will be permitted to take up an interview.
CLICK HERE TO APPLY