Job Title : Technical Support Engineer II
Job ID : 2013-7116Location : IN-UP-Noida
Category : Information TechnologyCorporate Overview :
http://www.kronos.in/Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.
Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 3,500 people worldwide.
Kronos is an Equal Opportunity Employer.
Responsibilities :
- Responding to Application Alerts based on monitoring tools as first responder
- Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
- Troubleshoot Application Alerts
- Handle Level 1 Escalations and adhere to escalation matrix
- Create shareable knowledge using knowledge base and knowledge methodology using tools provided
- Ensure operating standards are adhered to and updated as necessary
- Manage case-load in adherence to departmental goals/policies.
Qualifications :
- Any Technical qualification in graduation/post graduation.
- Min. 6 months & upto 2 years of related work experience.
- Understanding of operating systems, networking technologies/protocols, and software applications.
- Familiarity with Oracle and SQL relational database management systems and SQL scripting.
- Ability to deliver superior customer service.
- Sound analytical and organizational skills.
- Excellent oral/written communication skills
- Microsoft/Oracle certification a plus.
- Willingness to work on flexible shifts supporting a 24x7 operation globally
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