Job Title :
Customer Support Engineer - End User Productivity Services - Service DeskLocation :
Bangalore or Hyderabad
Qualification :
Graduate Engineer CSE/ISE/IT/ECE/EEE (2012 pass out batch only)
Job Description :
Desired Profile :
- Excellent verbal and written communication.
- Willingness and ability to work in shifts (24 x 7).
- Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
- Multitasking and coordination skills.
- Team Player.
- Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Communication skills - written and verbal
- Ability to work in a pressurized environment and able to deliver against a tight timescale.
- Act Independently and be self-motivated
- Excellent Problem Solving and Customer Service Skills.
- Drive for results
- Attention to Detail
- Customer Focus
Role :
- Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time.
- Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
- Creation of content for Self-Service Portal Solutions and L0 support.
- Maintain Hosted client services for extended application and client access.
- Create Portable user profiles to enable agility.
- Stateless device deployment to ease support and replacement.
- To act as a single point of contact (SPOC) for all IT Customers.
- To maximize service availability.
- To restore service whenever possible.
- To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
Responsibilities :
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for Internal and External customers.
- Escalates complex problems to higher level of expertise within organization.
- Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Expected CTC :
Selected candidates will be paid salary of Rs. 2,25,000 during first six months and Rs.2,64,000 after successful completion of six months training. Apart from this they will be eligible for standard benefits of the organization that include medical insurance, shift allowance. Higher education fee assistance to pursue higher education in leading institutes will be provided after completion of one year service with Unisys. Our learning and development department regularly conducts many training programs to enhance employee skills and help them grow in their career.Unisys offers excellent training and career growth opportunities to all employees. The job is customer facing role and involves working in shifts. Selected candidates will be posted either at Bangalore or Hyderabad and required to sign a service agreement for a period of 18 months.
Selection Procedure :
- Prescreening by Talentbridge technologies ( Online Test & Communication test written and verbal)
- Following rounds by Unisys- Communication Screening (Written & Verbal)- IQ Test- Technical Test- Personal Interview (Communication + Technical)- HR Interview
How to participate in the Recruitment drive :
- Visit www.talentbridge.co.in . Register yourself as a student.
- Build your updated resume in TalentBridge Platform.
- Record your audio TalentBridge system (Your response to question Tell me about yourself?)(If you need any help, please refer Student Manual.)
- Once you complete voice recording, click on Mock Interview to record video clip. Select Specialization as general, recording mode and click on Start Interview button to start the interview. You will have 3 mins to answer 3 questions.(If you need any help, please refer Student Manual.)
- Once you complete the profile, click on Apply Jobs (left top corner).
- Once you click, it will open up JRF (JOB REQUEST FORM); please click on Apply button to apply for the job.
Online Test Date in Jabalpur :
Friday, March 22, 2013 (For 2012 Pass out batch)Test Location: Jabalpur, Madhya Pradesh
Online Test Date in Bhopal :
Sunday, March 24, 2013 (For 2012 Pass out batch)Test Location: Bhopal, Madhya Pradesh
Online Test Date in Indore :
Tuesday, March 26, 2013 (For 2012 Pass out batch)Test Location: Indore, Madhya Pradesh
Note:
- Recording Audio and Video clip is mandatory. Profile without audio or video clip will not be consider for further round
- Pre-screening will be done by TalentBridge
- Specific test venue will be communicated shortly
Posts
