HCL Walk In on 4th to 7th June for freshers / Experienced as Technical Support ( Service Desk )

Job Title : Technical Support ( Service Desk )

Location : Noida

Qualification : Any Graduate

Experience : 1 - 3 Yrs

Job Description :

• Any Graduate is eligible
• Walk In with two sets of resume and documents
• Freshers may also apply
• Skill Set :
• Techincal Troubleshooting, 
• Hardware, 
• Software Network Problem Resolution

Walk In Details :

Date : 4th to 7th June 2013
Time : 10 AM

Venue :

HCL COMNET LTD. 
A-37/38, 
Behind Mc Donalds, 
Near sec 16 Metro station, 
sec 16 
Noida

About the company :

www.hcl.in

HCL (Hindustan Computers Limited) is a global technology and IT Enterprise company based in Noida, India. The company comprises two publicly listed companies, HCL Technologies Limited and HCL Infosystem. HCL was focused on addressing the IT hardware market in India for the first two decades of its existence with some activity in the global market.On termination of the joint venture with HP in 1996, HCL became an enterprise which comprises HCL Technologies (to address the global IT services market) and HCL Infosystems (to address the Indian and APAC IT hardware market). HCL has since then operated as a holding company.

IBM openings for 2011 / 2012 / 2013 batch - Walk In on 30th April to 5th May

JOINING LOCATION : Bangalore / Hyderabad

JOB TITLE : IT Helpdesk - Technical Service representative.

**This role is not into BPO domain.

Job Description :

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

• Remote Infrastructure support delivery
• perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills :

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent

Desired Skills :

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion :

• Bachelor's Degree/ Diploma
• Fluency in Communications Skills (both spoken and written)/ soft skills

Additional Information :

• working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

MANDATORY DOCUMENTS : 

(IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)

• Hard copy of the interview invite (this email)
• Hard copy of the resume
• Photocopy of current organization offer letter
• Photocopy of previous organizations reliving letter
• Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
• Photocopy of latest 3 months pay slips
• One passport size Photograph
• Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
• All semesters / year mark sheets
• Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

Number of positions : Open

CTC : Will be disclosed to the selected candidates by the manager

Interested Please come to below address

** Kindly note the below timings very carefully before you could walk-in**

VENUE DETAILS :

IBM India Pvt. Ltd, 

(Only On 30th Apr, 2nd ,3rd May 13 btw 12pm to 4pm)

EGL D Block, 

Kormangala Inner Ring Road, 

Bangalore

Or

IBM India Pvt. Ltd, 

(Only On 30th Apr, 2nd, 3rd, 4th May 13 btw 12pm to 4pm)

G1 Manyatta Tech Park, 

Nagwara Post, 

Hebbal outer ring road, 

Bangalore

Or

IBM India Pvt. Ltd, 

(Only On May 4th & 5th btw 10am to 1pm)

SA1, 

Opp to Jal Bhavan, 

Banergahtta Road, 

Bangalore

IBM India Pvt. Ltd, 

(Only On 30th Apr, 2nd, 3rd, 4th May 13 btw 12pm to 4pm)

3B, 

Mindspace, 

Madhapur, 

HiTech City, 

Hyderabad

Contact Person: - Deepak Kumar. A / Arun

** Candidates who have attended the interview in the past 3 months should not appear for the interview.

*Selection of the candidates is at the sole discretion of IBM Recruitment Team

Talentbridge online test for BE / BTech 2012 batch for UNISYS

Job Title : 

Customer Support Engineer - End User Productivity Services - Service Desk

Location : 

Bangalore or Hyderabad

Qualification : 

Graduate Engineer CSE/ISE/IT/ECE/EEE (2012 pass out batch only)

Job Description :

Desired Profile : 

• Excellent verbal and written communication.

• Willingness and ability to work in shifts (24 x 7).

• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications

• Multitasking and coordination skills.

• Team Player.

• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)

• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

• Communication skills - written and verbal

• Ability to work in a pressurized environment and able to deliver against a tight timescale.

• Act Independently and be self-motivated

• Excellent Problem Solving and Customer Service Skills.

• Drive for results

• Attention to Detail

• Customer Focus

Role :

• Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time.

• Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.

• Creation of content for Self-Service Portal Solutions and L0 support.

• Maintain Hosted client services for extended application and client access.

• Create Portable user profiles to enable agility.

• Stateless device deployment to ease support and replacement.

• To act as a single point of contact (SPOC) for all IT Customers.

• To maximize service availability.

• To restore service whenever possible.

• To provide desk-side services, desktop management and device lifecycle management and provide business systems support.

Responsibilities :

• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.

• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

• Typically provides technical support for Internal and External customers.

• Escalates complex problems to higher level of expertise within organization.

• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Expected CTC :

Selected candidates will be paid salary of Rs. 2,25,000 during first six months and Rs.2,64,000 after successful completion of six months training. Apart from this they will be eligible for standard benefits of the organization that include medical insurance, shift allowance. Higher education fee assistance to pursue higher education in leading institutes will be provided after completion of one year service with Unisys. Our learning and development department regularly conducts many training programs to enhance employee skills and help them grow in their career.Unisys offers excellent training and career growth opportunities to all employees. The job is customer facing role and involves working in shifts. Selected candidates will be posted either at Bangalore or Hyderabad and required to sign a service agreement for a period of 18 months.

Selection Procedure :

• Prescreening by Talentbridge technologies ( Online Test & Communication test written and verbal)
• Following rounds by Unisys- Communication Screening (Written & Verbal)- IQ Test- Technical Test- Personal Interview (Communication + Technical)- HR Interview

How to participate in the Recruitment drive :

1. Visit www.talentbridge.co.in . Register yourself as a student.
2. Build your updated resume in TalentBridge Platform.
3. Record your audio TalentBridge system (Your response to question Tell me about yourself?)(If you need any help, please refer Student Manual.)
4. Once you complete voice recording, click on Mock Interview to record video clip. Select Specialization as general, recording mode and click on Start Interview button to start the interview. You will have 3 mins to answer 3 questions.(If you need any help, please refer Student Manual.)
5. Once you complete the profile, click on Apply Jobs (left top corner).
6. Once you click, it will open up JRF (JOB REQUEST FORM); please click on Apply button to apply for the job.

Online Test Date in Jabalpur :

Friday, March 22, 2013 (For 2012 Pass out batch)Test Location: Jabalpur, Madhya Pradesh

Online Test Date in Bhopal :

Sunday, March 24, 2013 (For 2012 Pass out batch)Test Location: Bhopal, Madhya Pradesh

Online Test Date in Indore :

Tuesday, March 26, 2013 (For 2012 Pass out batch)Test Location: Indore, Madhya Pradesh

Note:

• Recording Audio and Video clip is mandatory. Profile without audio or video clip will not be consider for further round
• Pre-screening will be done by TalentBridge
• Specific test venue will be communicated shortly

Progressive Infotech WalkIn 01-04 January

Job Title : Customer Support Engineer/Technician

Location: Gurgaon, Noida,Delhi(NCR)

Qualification : Any Graduate

Experience: 1 year at least

Salary : 10-15 K per month

Job Description :

1. Candidate should be good knowledge of IT product.
2. Good communication skill.
3. Responsible for customer satisfaction, review customer feedback and take corrective action.
4. Review daily, weekly and quarterly reports.
5. Responsible for productivity, maintaining AHT (Average Handle Time), ensuring SLA is met.
6. Instrumental in strategy planning for making All FMS sites a successful venture.
7. Issue Management and follow up for closure.
8. Coordinate with contractors/vendors, monitor progress of work, escalate delays, changes to the management.
9. Preparing Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report and Equipment availability report of multiple sites.
10. Co-ordinate with Manager & Engineer"s for support.

If you are interested for above mention profile than send us your updated resume & below mention details at binay.pandey@progressive.in

1. Name:
2. Contact Number:
3. Qualification :
4. Experience :
5. Expt. CTC :
6. Notice Period :

Company Profile :

Progressive Infotech Pvt Ltd. 
http://www.progressive.in

Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company's wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.

Contact Details :

Recruiter Name : Pranita

Address:

Progressive Infotech 

C-161, Hosiery Complex

Phase II, Noida Extn.

Telephone : 91-120-4393909

Reference Id : PIPL/29-12-12