JOINING LOCATION : Bangalore / Hyderabad
JOB TITLE : IT Helpdesk - Technical Service representative.
**This role is not into BPO domain.
Job Description :
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- perform problem cause analysis
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills :
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Browser Support - Internet Explorer
- Strong computer skills required
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills.
- Excellent customer service orientation
- Neutral accent
Desired Skills :
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion :
- Bachelor's Degree/ Diploma
- Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information :
- working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
MANDATORY DOCUMENTS :
(IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
- Hard copy of the interview invite (this email)
- Hard copy of the resume
- Photocopy of current organization offer letter
- Photocopy of previous organizations reliving letter
- Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
- Photocopy of latest 3 months pay slips
- One passport size Photograph
- Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
- Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)
Number of positions : Open
CTC : Will be disclosed to the selected candidates by the manager
Interested Please come to below address
** Kindly note the below timings very carefully before you could walk-in**
VENUE DETAILS :
IBM India Pvt. Ltd,
(Only On 30th Apr, 2nd ,3rd May 13 btw 12pm to 4pm)
EGL D Block,
Kormangala Inner Ring Road,
Bangalore
Or
IBM India Pvt. Ltd,
(Only On 30th Apr, 2nd, 3rd, 4th May 13 btw 12pm to 4pm)
G1 Manyatta Tech Park,
Nagwara Post,
Hebbal outer ring road,
Bangalore
Or
IBM India Pvt. Ltd,
(Only On May 4th & 5th btw 10am to 1pm)
SA1,
Opp to Jal Bhavan,
Banergahtta Road,
Bangalore
IBM India Pvt. Ltd,
(Only On 30th Apr, 2nd, 3rd, 4th May 13 btw 12pm to 4pm)
3B,
Mindspace,
Madhapur,
HiTech City,
Hyderabad
Contact Person: - Deepak Kumar. A / Arun
** Candidates who have attended the interview in the past 3 months should not appear for the interview.
*Selection of the candidates is at the sole discretion of IBM Recruitment Team
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