IBM openings for 2011 / 2012 / 2013 batch - Walk In on 30th April to 5th May

JOINING LOCATION : Bangalore / Hyderabad

JOB TITLE : IT Helpdesk - Technical Service representative.

**This role is not into BPO domain.

Job Description :

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

• Remote Infrastructure support delivery
• perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills :

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent

Desired Skills :

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion :

• Bachelor's Degree/ Diploma
• Fluency in Communications Skills (both spoken and written)/ soft skills

Additional Information :

• working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

MANDATORY DOCUMENTS : 

(IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)

• Hard copy of the interview invite (this email)
• Hard copy of the resume
• Photocopy of current organization offer letter
• Photocopy of previous organizations reliving letter
• Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
• Photocopy of latest 3 months pay slips
• One passport size Photograph
• Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
• All semesters / year mark sheets
• Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

Number of positions : Open

CTC : Will be disclosed to the selected candidates by the manager

Interested Please come to below address

** Kindly note the below timings very carefully before you could walk-in**

VENUE DETAILS :

IBM India Pvt. Ltd, 

(Only On 30th Apr, 2nd ,3rd May 13 btw 12pm to 4pm)

EGL D Block, 

Kormangala Inner Ring Road, 

Bangalore

Or

IBM India Pvt. Ltd, 

(Only On 30th Apr, 2nd, 3rd, 4th May 13 btw 12pm to 4pm)

G1 Manyatta Tech Park, 

Nagwara Post, 

Hebbal outer ring road, 

Bangalore

Or

IBM India Pvt. Ltd, 

(Only On May 4th & 5th btw 10am to 1pm)

SA1, 

Opp to Jal Bhavan, 

Banergahtta Road, 

Bangalore

IBM India Pvt. Ltd, 

(Only On 30th Apr, 2nd, 3rd, 4th May 13 btw 12pm to 4pm)

3B, 

Mindspace, 

Madhapur, 

HiTech City, 

Hyderabad

Contact Person: - Deepak Kumar. A / Arun

** Candidates who have attended the interview in the past 3 months should not appear for the interview.

*Selection of the candidates is at the sole discretion of IBM Recruitment Team

Wipro Infotech hiring freshers graduate / diploma as Help Desk / Service desk Co-ordinator

Job Title : Help Desk / Service desk Co-ordinator

Location : Pune

Qualification : 

B.Com - Commerce, B.Sc , Diploma, B.A, B.B.A - Management, BCA - Computers

Experience : Fresher

Job Description :

• Should be good in co-ordination
• Resolving the issues
• Good communication
• Technically sound
• Ready to work in Australian shift(timing:-2:30am to 12:30pm & 6:00am to 2:30pm)
• Cab facility provided

About the company :

Wipro Infotech
http://www.wipro.com

Wipro Infotech is the IT Services, Solutions & Products division of the Wipro Limited. For the year ended March 31, 2008, Wipro Infotech recorded Revenues of Rs 37.46 billion, representing a growth of 51% YoY. PBIT grew by 46% YoY to Rs 3.12 billion. Services business contributed 33 % to total Revenues and grew by 47% YoY.With over two decades of experience, Wipro has stamped its presence on the Indian market and leads the Indian IT industry. Headquartered at Bangalore, our business spans India, Asia Pacific and the Middle East. By collaborating with Wipro, organizations garner the power of tried and tested frameworks, strong domain knowledge, a large pool of certified technology specialists and best of breed alliances. We bring to market tailor-made, industry specific solutions that help meet your business challenges while increasing operational efficiency. We have leveraged our two-decade old expertise and experience in meeting the IT needs of enterprises that enables us to offer comprehensive IT solutions that encompass best-of-breed products, best-practice IT services and best-in-class enterprise solutions. We help architect, implement and manage the entire IT lifecycle of our customers through a complete portfolio of IT Services. Our services are backed by over two decades of experience handling complex integration projects in India and abroad. Multi-platform expertise, extensive reach and tested delivery mechanisms help us deliver reliable, high-quality, cost-effective IT services. Our IT services are crowned by in-depth Consulting Skills that are reinforced by a keen understanding of the key role that technology plays in enabling business. The Consulting portfolio includes Strategic Consulting Services, IT Governance & Optimization Consulting, Process Consulting, Business Continuity and Risk management Consulting.At Wipro, we offer you a work environment that quenches your thirst for knowledge while helping you nurture your career ambitions. You get to traverse a path that is strewn with values, performance, learning, innovation, quality, camaraderie, career growth - all those facets of work life that you cherish the most.Please visit www.wipro.co.in for more details on the company

CLICK HERE TO APPLY

Progressive Infotech WalkIn 01-04 January

Job Title : Customer Support Engineer/Technician

Location: Gurgaon, Noida,Delhi(NCR)

Qualification : Any Graduate

Experience: 1 year at least

Salary : 10-15 K per month

Job Description :

1. Candidate should be good knowledge of IT product.
2. Good communication skill.
3. Responsible for customer satisfaction, review customer feedback and take corrective action.
4. Review daily, weekly and quarterly reports.
5. Responsible for productivity, maintaining AHT (Average Handle Time), ensuring SLA is met.
6. Instrumental in strategy planning for making All FMS sites a successful venture.
7. Issue Management and follow up for closure.
8. Coordinate with contractors/vendors, monitor progress of work, escalate delays, changes to the management.
9. Preparing Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report and Equipment availability report of multiple sites.
10. Co-ordinate with Manager & Engineer"s for support.

If you are interested for above mention profile than send us your updated resume & below mention details at binay.pandey@progressive.in

1. Name:
2. Contact Number:
3. Qualification :
4. Experience :
5. Expt. CTC :
6. Notice Period :

Company Profile :

Progressive Infotech Pvt Ltd. 
http://www.progressive.in

Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company's wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.

Contact Details :

Recruiter Name : Pranita

Address:

Progressive Infotech 

C-161, Hosiery Complex

Phase II, Noida Extn.

Telephone : 91-120-4393909

Reference Id : PIPL/29-12-12