Job Title : Service Operation Representative
Job Number: 130000AW
Last Date : Apr 25, 2013
Location - India-Karnataka-Bangalore
Job : Marketing / Sales / Product Support
Job Description :
Qualifications :
This position requires a college or university degree or equivalent experience. Incumbents usually have had 1 to 2 years prior experience in field assignments and show the ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers. Incumbents will have demonstrated the ability to work on increasingly more complex assignments.
JOB PURPOSE :
To contribute to the Caterpillar and dealer business plan by increasing service profitability, effective service capability and efficiency; contributing to dealer service product growth and enhancing customer satisfaction. This is the second level field assignment in NACD to assist dealers in achieving service support and distribution capabilities that positively contributes to the sale of new and used Caterpillar products.
JOB DUTIES :
The key role of this assignment is to move from learning and assisting others to fully contributing process improvement methodologies to improve dealer profitability. The incumbent is a liaison among dealers, customers and other Caterpillar personnel. Also becomes increasingly familiar with the company’s processes, systems and methodologies. A more senior representative and the supervisor/manager only generally direct work. Decisions made by this position are more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills.
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