FICO hiring graduate freshers as Product Support - Engineer I

Job Title : Product Support - Engineer I

Requisition Number : 7775

Job Level : Engineer I

Functional Discipline : Product Support

Job Type : Fulltime-Regular

Job Category : Professional Services

Dept Group : Product Services (PS)

Travel % : 0 to 10%

Country : India

State/Province : Karnataka

Office Location : Bangalore

Job Description : 

As a member of the Global Application Support & Fulfillment Team the incumbent will be required to provide support for the FICO™ Product Application Deliveries to world wide FICO customers, both internal and external.

Must be a strong team player who will enjoy being part of a friendly but hard working client focused team that cares passionately about providing the highest possible levels of service and client satisfaction. Position will be responsible for providing Fulfillment of various Products Supported by FICO to clients. This role will work with both the FICO implementation teams during project implementation as well as take over support responsibilities after the implementation projects have concluded, and provide successful deliveries to clients as and when required.They will work with other product support teams globally to ensure that FICO clients receive quick resolution to any problems with FICO software.

• Provide Level1 & level 2 Support on LiquidCredit, an Application hosted within FICO for for our Global clients.
• Assume production-down 24 x 7 on-call duties in a managed rotation.
• Perform packaging and fulfillment and activities for established and new product solutions including FTS setup for deliveries, making deliveries and escrow deposits.
• Respond to, track and update incoming customer fulfillment requests.
• Maintain customer tracking database.
• Maintain version, release and customer information in the System.
• Work with Product Support Teams, Finance and other FICO teams to ensure the data in Oracle is complete and correct.
• Exercise judgment within defined practices and procedures, provides status on progress and makes recommendations on process improvements
• Periodically accommodate requests to work outside standard India Business hours due to quarter end activities.

Experience / Qualifications : 

• Bachelor’s degree or equivalent or demonstrated skill and/or related industry experience.
• Ability to work with Windows , Unix and SQL Database
• Good SQL query writing skills - scripting/programming experience in SQL Query language or UNIX Shell
• A basic understanding of XML file formats
• Exceptional organizational and communication skills across both technical and non-technical audiences, both written and verbally.
• Work well independently or with little supervision; confident in ability to work with variety of personality types and styles at all levels.
• Excellent customer service skills.
• Able to multi-tasking and possess excellent organization skills, and follow-through.
• Ability to work well under pressure and meet deadlines.
• Experience working with the latest versions of Windows operating systems.
• Excellent MS Office skills (Word, Excel, Access, email.)
• Previous experience implementing FICO products

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Caterpillar hiring Service Operation Representatives at Bangalore

Job Title : Service Operation Representative

Job Number: 130000AW

Last Date : Apr 25, 2013

Location - India-Karnataka-Bangalore

Job : Marketing / Sales / Product Support

Job Description :

Qualifications :

This position requires a college or university degree or equivalent experience. Incumbents usually have had 1 to 2 years prior experience in field assignments and show the ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers. Incumbents will have demonstrated the ability to work on increasingly more complex assignments.

JOB PURPOSE : 

To contribute to the Caterpillar and dealer business plan by increasing service profitability, effective service capability and efficiency; contributing to dealer service product growth and enhancing customer satisfaction. This is the second level field assignment in NACD to assist dealers in achieving service support and distribution capabilities that positively contributes to the sale of new and used Caterpillar products.

JOB DUTIES :

The key role of this assignment is to move from learning and assisting others to fully contributing process improvement methodologies to improve dealer profitability. The incumbent is a liaison among dealers, customers and other Caterpillar personnel. Also becomes increasingly familiar with the company’s processes, systems and methodologies. A more senior representative and the supervisor/manager only generally direct work. Decisions made by this position are more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills.

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