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ICICI hiring Phone Banking Officers - Domestic and International Process

Job Title : 

Phone Banking Officers - Domestic and International Process

Location : 

Thane, Hyderabad.

Job Description : 

The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).

Key Deliverables :

  • Handle and resolve customer complaints/ queries over phone.
  • Provide customers with relevant product and service information.
  • Cross sell new product and service opportunities to customers over phone.
  • Provide feedback to the team leaders about product / process.

Key Skills :

  • Good Communication Skills (English & Hindi Language).
  • Open to work in rotational shifts.

Qualifications :

  • Age less than or equal to 28 years.
  • Graduates in any discipline.
  • 0 - 2 years experience in call centers handling domestic and international customers.

Click here to apply

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