• IBM hiring Technical Support Associate at Hyderabad and Bangalore

    Job Title : Technical Support Associate - GPSD

    Job ID : GPSD-0587098

    Job type : Full-time Complementary
    Work country : India
    Position type : Entry level

    Work city : Bangalore, Hyderabad

    Travel : No travel
    Job area : Operations (all other)
    Business group : Global Process Services Delivery
    Job category : Technical Services
    Business unit : CRMSolns&Del 
    Job role : Systems Support Specialist
    Job role skillset : General
    Commissionable/Sales-Incentive jobs only No
    Job description :
    • Ability to identify basic hardware parts and aware of basic hardware concepts
    • User level familiarity with at least one e-mail client - Outlook, Notes etc.
    • Skilled in commercially standard software applications and major desktop operating systems. 
    • Awareness of basic networking concepts and technologies.
    • Questioning skills /probing skills, as relevant to the issue and level of the caller

    Eligibility Criterion :

    • # Bachelor's Degree/ Diploma
    • # Flunecy In Communications Skills (both spoken and written)/ soft skills

    Additional information :

    • # Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported
    • Total 3 to 5 years of work experience required
    • 0 to 2 years of relevant work experience required

    Required :

    • Bachelor's Degree
    • English : Fluent

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