Job Title : SPECIALIST, Technical Support
Requisition Number 53082
Address :
Plot No. 1,
Hill No. 3 City Visakhapatnam
State/Province : Andhra Pradesh
Country : India
Zip code : 530 045
Job Industry : 3618 Shared Services (HCM Support)
Employment Status : Full-Time
Job Description :
We are looking for fresh graduates/under graduates with zero work experience. This position is for providing technical and non-technical support for Kenexa’s web-based applications to our clients worldwide.
Note : Travel is not required.
External responsibilities :- Provide timely responses to client's questions and concerns over phone and/ or email.
- Provide superior customer service and training to clients.
- Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
- Provide detailed and accurate cases of all client contact.
- Provide assistance to the Product Support Manager and other departments when requested.
- Become exceptionally familiar with Kenexa's products and services
Qualifications/Required Experience :
- This individual will need to demonstrate proficiency in MS Office Software, especially Word, Power Point, and Excel with a basic understanding of technology.
- Must have high level of interpersonal skills as the position continually requires poise, initiative, tact, and diplomacy.
- This individual must be able to interact and communicate with individuals at all levels of the organization.
- This work requires continual attention to detail in meeting deadlines and understanding priorities.
- This individual must be personally equipped to work in a fast paced environment with a demonstrated ability to juggle multiple competing tasks and demands.
- Must be a self-starter and able to take initiative. A high level of urgency is critical for success.
- Should be willing to work in any shift per the business requirement.
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