BlackRock Off Campus on 21st June 2013 for freshers as BAU Content Editor

Job Title : BAU Content Editor

Location : Gurgaon

Event date : 21 Jun 2013

Salary Offered : Rs.420000/-

Experience : Fresher

Eligibility :

• 2013 batch BE/BTech (preference to branches other than CS/IT)
• Good academic record
• Excellent pH score
• Strong analytical skills

Job requirements :

• An excellent command of written English
• Basic knowledge of HTML, XML and CSS
• Photoshop knowledge would be added advantage
• Attention to detail
• An ability to cope with multiple projects and tight deadlines
• An understanding of investment products would be an advantage

Job description :

• Responsible for website content updates across BlackRock’s multi-lingual websites in EMEA the US and Asia Pacific.
• Working as part of a small team based in Gurgaon, you will be an online content specialist, you will have responsibility for the day to day updating and maintaining of content on BlackRock’s websites, they will also be responsible for creating web friendly, accessible and search engine friendly content. You will be expected to liaise with marketing, the business, compliance and technology to successfully deliver small content projects within deadline and to a high quality.

About the company :

http://www.blackrock.co.in

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

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Genpact is hiring for International Customer Care/ Collections- Voice Process.

Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.

• UK Shift Available- Any 9 hour shift between 12 Noon to 1 AM.
• Hiring undergraduates/ graduates/ freshers/ experienced with good/excellent communication.
• MCA/ Mtech/MBA/ CA/ ICWA/ MSc are NOT eligible.
• Take Inbound / Outbound calls
• Has EXCELLENT English Communication Skills.
• Comprehend customers queries / Complains / Comments
• Is able to communicate clearly, both written and in speech
• Is able to handle complaints, even irate customers

• Point of Contact: "NEHA-9654492430 " Interested Candidates walk up to the mentioned address and mention- "NEHA" on the top of your CV for reference.
• Carry 1 CV, 1 Passport Size and 1 Original ID Proof.
• Mention "NEHA RAI" on the top of your CV for reference, its mandatory.
• Interested candidates can directly come for the interview at the following address :

Venue :

Genpact Building/Tower - DLF SEZ . A2 
Sec-30, Silokhera Village |Opp. 32 Milestone 
Gurgaon, Haryana. Near Star Mall 
NH-8 Highway 
Closest Metro Station - IIFCO CHOWK METRO STATION.

Timings- 11 AM to 3PM

Drop an SMS with your name to "NEHA-9654492430" once you reach Genpact

Contact :

NEHA RAI
GENPACT
Genpact,Building/Tower-A2,SEc-30,opp.32 milestone
(near star mall/NH-8 Highway)
gurgaon, Haryana
GURGAON,Haryana,India 122001

Quark software Inc hiring Technical Support Associate - German Process

Job Title : Technical Support Associate - German Process

Job Location : India

Qualifications & Experience:

•Language: German & English 

•0- 2 year experience of supporting & interacting with global clients. (Fresher can also apply) •Minimum qualification Graduate with Excellent Communication skills (both Written and Oral)  •MUST have troubleshooting skills, communication skills training will be a plus.  •Should have exposure to basic terminologies of the computer, internet usage.  •Exposure to Macintosh environment would be an added advantage.  •Publishing Domain knowledge will be another additional plus. 

Duties & Responsibilities:

•Supporting Worldwide Quark Desktop German/English customers via Chat, Emails or Phone.  •Communicate all issues internally and externally with complete knowledge of managing Customer expectations.  •Answer day to day queries and ensure FTR.  •Follow-up with customers within a 24-hour period through email and calls as requested with regards to the initial phone, email or chat..  •Knowledge of Quark products and various new updates for related software required with it.  •Recognize and determine trends in problem occurrence or workflow.  •Recognizing and managing assertive customer calls.  •Promote teamwork and call center success.  •Report any customer reported issues encountered to the supervisor for further testing and logging.

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