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Showing posts with label branch service manager. Show all posts
Showing posts with label branch service manager. Show all posts

Branch Service Delivery Leader Hyderabad

One of the leading Bank
RetailBanking
03-06yrs
Hyderabad
Job Description :
1. Owner Accountable for the day to day smooth & error free functioning of the functions / duties associated with Branch Operations, Customer Service, Branch Administration, Risk management and Audit / Compliance & Control framework for the Branch. 
2. Single Point of Contact for Key Clients having service requirements; for HO functions that require implementation of initiatives at branches; for HO functions seeking feedback, MIS, etc from the branch. 
3. Facilitator To ensure that all expectations that clients & colleagues have from the BSD team is delivered in a timely, accurate & reliable manner. 
4. Authorizer To approve / authorise variety of transactions, expenses, vouchers, etc. as per Delegated Authority with utmost diligence. 
5. Auditor & Controller To be the primary auditor & controller at the branch to the extent of reviewing, tracking, monitoring & self-auditing the various records in the branch are happening thereby ensuring that the branch is fully compliant with all rules, processes & guidelines of Bank & the Applicable Statutory Regulations. 
6. Team Leader To ensure, thru monitoring & developing the team in a methodical / sustained manner, that most team members are successful in their job-roles & are groomed/mentored for higher responsibilities. 
7. Coach / Trainer To take responsibility of coaching & training all staff in the branch about relevant subjects, processes, documentation, regulations, Broad Idea of Processes

Responsibilities:- 
1. Liabilities & Investment Management Process - Account Opening & Maintenance: 
2. Management of Clearing & Teller Functions. 
3. Transaction Banking Corporate Client Related Responsibilities: 
4. Branch Administration: 
5. Service & Quality: 
6. Audit & Compliance: 
7. Sales & Business Development 

Should be well aware of Current Affairs & Happenings in the Overall Personality Must be Good & befitting the stature of the role. Must be a person who has strong sense of personal accountability, takes initiative & has tremendous positive energy/enthusiasm. Must be very strong on inter-personal skills and a very tactful negotiator. Must be strong in decision making and ability to address complex & often conflicting situations Ability to balance various priorities & accomplish multiple tasks in parallel Min 3 years of experience in handling operations or sales of Corporate Segment Products & Processes like Trade CMS, etc. Minimum 2 years should be in leadership role handling team of at least 5 staff. Some experience / exposure to credit based products/processes will be an added advantage. Persons who have grown the ranks by actually working in various process / product functions will be preferred.

Contact Person:Sneha Sukla
mailid:sneha@redwoodhorizon.com


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