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Branch Service Delivery Leader Hyderabad

One of the leading Bank
RetailBanking
03-06yrs
Hyderabad
Job Description :
1. Owner Accountable for the day to day smooth & error free functioning of the functions / duties associated with Branch Operations, Customer Service, Branch Administration, Risk management and Audit / Compliance & Control framework for the Branch. 
2. Single Point of Contact for Key Clients having service requirements; for HO functions that require implementation of initiatives at branches; for HO functions seeking feedback, MIS, etc from the branch. 
3. Facilitator To ensure that all expectations that clients & colleagues have from the BSD team is delivered in a timely, accurate & reliable manner. 
4. Authorizer To approve / authorise variety of transactions, expenses, vouchers, etc. as per Delegated Authority with utmost diligence. 
5. Auditor & Controller To be the primary auditor & controller at the branch to the extent of reviewing, tracking, monitoring & self-auditing the various records in the branch are happening thereby ensuring that the branch is fully compliant with all rules, processes & guidelines of Bank & the Applicable Statutory Regulations. 
6. Team Leader To ensure, thru monitoring & developing the team in a methodical / sustained manner, that most team members are successful in their job-roles & are groomed/mentored for higher responsibilities. 
7. Coach / Trainer To take responsibility of coaching & training all staff in the branch about relevant subjects, processes, documentation, regulations, Broad Idea of Processes

Responsibilities:- 
1. Liabilities & Investment Management Process - Account Opening & Maintenance: 
2. Management of Clearing & Teller Functions. 
3. Transaction Banking Corporate Client Related Responsibilities: 
4. Branch Administration: 
5. Service & Quality: 
6. Audit & Compliance: 
7. Sales & Business Development 

Should be well aware of Current Affairs & Happenings in the Overall Personality Must be Good & befitting the stature of the role. Must be a person who has strong sense of personal accountability, takes initiative & has tremendous positive energy/enthusiasm. Must be very strong on inter-personal skills and a very tactful negotiator. Must be strong in decision making and ability to address complex & often conflicting situations Ability to balance various priorities & accomplish multiple tasks in parallel Min 3 years of experience in handling operations or sales of Corporate Segment Products & Processes like Trade CMS, etc. Minimum 2 years should be in leadership role handling team of at least 5 staff. Some experience / exposure to credit based products/processes will be an added advantage. Persons who have grown the ranks by actually working in various process / product functions will be preferred.

Contact Person:Sneha Sukla
mailid:sneha@redwoodhorizon.com


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