Job Title : Technical Support Executive
Qualification:
All Technical Graduate (B.Tech / BCA / B.Sc (Computer)/ etc).
Experience : Fresher (0 - 1 Years)
Job Description:
-Responsible to provide technical support assistance to US customers.-Responsible to troubleshoot the issues related to Desktop, Laptops & Printers.-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.-Listen attentively to customer needs and concerns; demonstrate empathy.-Clarify customer requirements; probe for and confirm understanding of requirements or problem.-Meet customer requirements through first contact resolution.-Confirm customer understanding of the solution and provide additional customer education as needed.-Prepare complete and accurate work and update customer file.-Candidate should be OK to sign a service agreement for 2 years.Desired Profile :
- Candidates must be fluent in Spoken English.
- Freshers with excellent communication skills & written English can also apply.
- Candidate must be OK with night shifts.
- Candidates with technical knowledge or technical experience can apply.
- Candidates should be ok to sign a service agreement for 2 years.
Walk-in Interview:
Walk-in Days: Monday Saturday (10 am 3 pm)
Venue:-
Delhi:
Genpat,
8th Floor,
DITP Building,
Shastri Park,
New Delhi.
Gurgaon:
Genpact,
Building/Tower A-2,
Sector-30,
Opp. 32 Milestone,
Gurgaon,
Haryana (Near Star Mall/NH-8 Highway)
Email ID:- careers.ncr@genpact.com
Contact Details:
Sonia : 9953445555
Jasleen: 9811653798
Nidhi : 8447800476
Alia : 9953777532
Priya : 8826278654
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