IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. .
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognized as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
JOB DESCRIPTION
JKC is organizing a recruitment event with IBM at Hyderabad for 2014 pass outs. Eligibility criteria, selection process details are as given below.
Eligibility Criterion :
- Any Degree with Consistent academic record
- minimum of 60% in X, XII, UG and PG (if applicable).
- Fluency In Communications Skills (both spoken and written)
- Soft skills
Responsibilities :
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- Perform problem cause analysis
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills :
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Browser Support - Internet Explorer
- Strong computer skills required
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills.
- Excellent customer service orientation
- Neutral accent
Desired Skills :
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller
Venue :
Would be communicated to the candidates who confirm their participation.
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