Job Title : Fresher
Location : Pune
Experience : 0 to 3 yrsQUALIFICATION :
- B.Tech/B.E. – Automobile, Aviation, Mechanical, Metallurgy, Production/Industrial
- M.Tech – Automobile, Aviation, Mechanical, Metallurgy, Production/Industrial
Job Description :
- Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products.
- Reproduce customer issue in-house, this will require recreating the customer environment in-house.
- Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies if available.
- Submit and track issue with Development Team
- Validate Solutions provided by development team
- Coordinate communications between yourself, development team, and the customer
- Organize calls with customer to converge upon a resolutions
- Coordinate efforts with R&D and other DS teams to meet customers targets
- Manage defect communications between Dassault Systemes Support & the customer
Bachelors Degree in Mechanical/Production/Automobile engineering
- 0 to 3 years experience in CAD domain. PLM knowledge is an added advantage.
- Good English communications skills, both written and verbal required.
- Strong negotiation skills, analytical skills, problem solving skills
Responsibilities :
- Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products.
- Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies if available.
- Coordinate communications between with development team and the customer
About the company :
3DPLM Software Solutions Limited (3DPLM) is a 58:42 joint venture between Geometric Ltd., a specialist in Product Lifecycle Management (PLM) software development and Dassault Systemes (Nasdaq : DASTY; Euronext Paris : #13065, DSY.PA), the world’s leading provider of CAD tools and PLM solutions. Established in 2002, at 3DPLM, we work on product development, industrialization, maintenance, documentation, and market support for cutting-edge and innovative products like CATIA, ENOVIA, DELMIA, SIMULIA, 3DVIA, SolidWorks and ACIS.
Posts
