Job Title : Fresher / Trainee
Location : Chennai
Qualification :
- B.Tech (CS/IT/EEE/ECE/E&I)
- BCA
- B.Sc. - (CS / IT / Mathematics / Statistics)
- 2013 Pass Out Only
Selection Process :
- Grammar Test
- Group Discussion
- Technical Round
- HR Round
Responsibilities :
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
- Identify, evaluate and prioritize customer problems and escalations
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Participate in on-going training and departmental development
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Soft Skills :
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE
- Should have good customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCLs value and its methodology
Technical Skills / Experience/Certification requirements :
- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
- Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
- Ability to learn new information quickly and the willingness to do so at all times
- Ability to work flexible hours from time to time to cover for other staff
- Should have understanding of IT Environment and ready to learn new processes and technologies
- Customer Focus
- Teamwork
- Technical Expertise
- Interpersonal Effectiveness
- Concern for Order and Quality
- Knowledge of basic Networking and other technologies
- Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
- Good to have basic understanding of Client Server Architecture, OS
- CCNA/MCP/MSCA Preferred
Educational Requirement :
- B.Tech (CS/IT/EEE/ECE/E&I)
- BCA / B.Sc. - (CS / IT / Mathematics / Statistics)
- 60% throughout in academics
- No current backlogs
- 2013 pass out only
Terms & Conditions :
- Willing to sign Service agreement of 1 Year (As applicable)
- Willing to relocate, if required
- Willing to work in 24*7 environment
- CTC of 1.80 L/PA
Walk In Details :
Date : 22nd October 2013, Tuesday.
Time : 9 AM - 12 Noon Registration (after 12 Noon no registration will be entertained).
Venue :
Tagore Engineering College
Rathinamangalam, Melakkottaiyr (PO),
Chennai - 600 127.
Tamilnadu.
About the company :
www.hcl.in
HCL (Hindustan Computers Limited) is a global technology and IT Enterprise company based in Noida, India. The company comprises two publicly listed companies, HCL Technologies Limited and HCL Infosystem. HCL was focused on addressing the IT hardware market in India for the first two decades of its existence with some activity in the global market.On termination of the joint venture with HP in 1996, HCL became an enterprise which comprises HCL Technologies (to address the global IT services market) and HCL Infosystems (to address the Indian and APAC IT hardware market). HCL has since then operated as a holding company.
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