Job Title : Corporate Operations Engineer
Location :
- Gurgaon, India
- Hyderabad, India
Area : Technical Infrastructure
Job Type : Full-time
Job Description :
Technical support for a technology company is a big task. As a Corporate Operations Engineer you are the go-to person for Googlers' computer hardware and software needs, providing front line user support for all of Google's internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the Googler user experience by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (like OS X, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You occasionally partner with various teams including security, networking and infrastructure. You're a fast learner and great communicator who can support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds.
Responsibilities :
- Troubleshoot and problem solve issues for Google's corporate resources, tools, operating systems and applications both locally and remotely.
- Work with service owners and customer teams to plan and implement service and application upgrades and changes.
- Develop solutions to operational and user productivity issues via automation or process improvements.
- Support IT infrastructure related projects such as server or network upgrades, and office relocations and expansions.
- Travel occasionally to provide IT support in distributed offices.
Minimum qualifications :
BA/BS degree (In lieu of degree, relevant skills or equivalent experience).
Preferred qualifications :
- 1 year relevant work experience, including demonstrated experience troubleshooting applications in UNIX/Linux/Mac/Windows; experience deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
- 1 year of relevant work experience, including experience deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
- Experience with scripting languages (i.e. Python).
- Strong customer service, organizational, prioritization, multitasking, communication and leadership skills.
- Ability to adjust quickly to changing priorities and make quick decisions with limited information.
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