Job Title :
Phone Banking Officers - Domestic and International Process
Location :
Thane, Hyderabad.
Job Description :
The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).
Key Deliverables :
- Handle and resolve customer complaints/ queries over phone.
- Provide customers with relevant product and service information.
- Cross sell new product and service opportunities to customers over phone.
- Provide feedback to the team leaders about product / process.
Key Skills :
- Good Communication Skills (English & Hindi Language).
- Open to work in rotational shifts.
Qualifications :
- Age less than or equal to 28 years.
- Graduates in any discipline.
- 0 - 2 years experience in call centers handling domestic and international customers.
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